Wednesday, 15 February 2012

Christmas Review

Hi Folks,

We would like to say a big thank you to everyone who shopped with us during November & December for Christmas hampers & gift baskets. We hope your friends & family members enjoyed receiving & eating the contents! We know many of you shop with us every year & we really appreciate your continued custom. We have been steadily growing for the past 10 years and make improvements to the systems every year. One thing remains constant though, we only offer great quality gift baskets that we would love to receive ourselves!

We were so pleased the snow stayed away this December, although we know many of you have been hindered by it in the past couple of weeks instead. It meant we were able to keep dispatching Christmas hampers right up until the 22nd December, for delivery on 23rd December. Some of the couriers even worked the Saturday, Christmas Eve, to get those last few parcels delivered.

We even dispatched baskets on Friday 23rd December & these were delivered as soon as the courier companies reopened again on 28th December. We were busy bees on 28th & 29th December too, dispatching New Year gift baskets & helping resolve any problems.

With so many gift baskets being dispatched there are inevitably a few delivery problems, such as the recipient not being home when delivery was first attempted & they need help re-arranging delivery. As a good will gesture we also dispatched some fresh cheese packs to recipients who couldn't get a 2nd delivery attempt rescheduled until after Christmas. We also did very well in terms of few breakages too this year. We bubble wrap individual jars and our boxes are padded inside with air pockets, but occasionally a jar still might arrive broken (if a courier might have been particularly heavy handed with a box for example). When this happens we send out a fresh gift basket or a complimentary hamper to replace any damaged goods. We want the recipients to be delighted with their basket & so work hard to help on those rare occasions something might go wrong. Of course you get the odd chancer who refuses to take any responsibility when incorrect address or telephone numbers have been supplied. Even then we do our best to come up with a suitable resolution, but we do ask for costs to be covered for return to sender, redelivery & restocking fees - never mind the administration time & costs involved.

So all in all a successful Christmas & New Year was had! January has been busy with VAT receipts & returns (the fun!), but also with updating our gift basket offering. We'll be back in touch soon with all the latest news.

The BG Team

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