Update Wednesday 2nd September 2020
We have been comfortably keeping pace with the demand for our Gift Baskets throughout the Summer of 2020. However, customers will be aware that we are still only offering a weekly delivery schedule.
The reason for this has been our need to amend our facilities and train new staff in our operating processes for the Winter.
The biggest change has been the creation of a second order processing area, which is necessary to create 2 separate staff shifts minimising risk of spreading the virus throughout the company.
Therefore to complete the works quickly and to create work teams, which act as independent units, at the same time as launching an entirely new website (we like to keep busy), we will not be dispatching orders between Thursday 3rd September and Friday 11th September.
All orders received from lunchtime on 2nd September will be dispatched between the Monday-Wednesday of the week commencing 14th September.
We trust this does not cause too much of an inconvenience to our customers. The calendar at checkout will show Friday 18th September as the next available delivery date as this is the latest date your order will arrive, but it may well be a few days prior to this. You will receive a dispatch email once it has shipped so that you know it is on the way.
We will be back in touch with another update when the works have been completed.
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Update Monday 6th July 2020
- To enable essential building work to be carried out to enable safe working distancing in the forthcoming winter. This is in the form of an extended Office and Staff Dining Area
- To enable holidays to be taken in one single block by core staff who have not been able to take any breaks this year.
NEXT UPDATE will be in 2 weeks time on 20th July.
Update Thursday 18th June 2020
Update Monday 15th June 2020
FATHER'S DAY GIFTS Interim Update Monday 1st June, 2020
For all Father's Day Gifts please select Wednesday 17th June as your delivery date. We will be dispatching on Tuesday through Wednesday and into Thursday during that week. We will pull out Father's Day Orders and schedule them for Wednesday 17th or Thursday 18th dispatch unless you specifically request so that it is as close as possible to Fathering Sunday.
Please note we will be closing our Father's Day Order book earlier than previous years as we are limited by hours in the day, staffing shortages and social distancing regulations.
We anticipate last orders for pre Fathers' Day delivery to be approximately 14th/ 15th June, but may need to bring this forward in the event of any surge in orders.
Thank you for your understanding at this busy time.
Update Friday 29th May 2020
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Update 21st May 2020
Lockdowns are being eased in our operating jurisdictions, but it is far from being business as usual. We will be continuing to operate a 7 day working week with limited bulk shipping days in order to maintain the safe social distances required from us with regards to the Covid 19 guidelines. Our objective is to bring down average dispatch times efficiently to provide the best possible service to our customers despite the circumstances.
All orders received up until 10am on Monday 18th May will have shipped this week on a next day delivery service where such a service exists.
* All orders received from 10am on Monday 18th May up until approximately 5pm or close of business on Thursday, 21stMay will be dispatched from our warehouse on Monday 25th May. Expect a 24 hour delay for GB deliveries due to the Bank Holiday Public Holiday in GB on Monday 25th May.
** All orders from close of business, Thursday 21st May until approximately Monday 10am on 25th May will ship next Wednesday 27th May.
*** Orders from Monday Morning of the 25th May until approximately Thursday afternoon of the 28th May will ship on Monday 1st June.
(NOTE THE IRISH BANK HOLIDAY ON 1st JUNE, ALL IRL DELIVERIES WILL BE HELD UNTIL TUESDAY 2nd June)
It is still taking us an average of 4.67 days to dispatch orders placed. The quickest is 2 days and the longest is 7 days. 99% of deliveries are attempted within one day meaning that an estimated time for delivery from the moment you place your order is between 3 and 8 days with an average of between 5 and 6.
We have not changed our estimated date of delivery from the 27th May and will not do so until as late as Monday Morning 25th May. The reason for this change in policy is that we are continually beating our estimated delivery timelines.
We are preparing to reduce our average dispatch time from 4.67 to 2.5 days and hope to be able to achieve this benchmark within next 2 weeks, just in time for Father's Day!
From Monday 25th May our calendar will therefore show 3rd June as estimated delivery date, but we may attempt to dispatch earlier to assist our operational logistics.
It is for this reason and we cannot stress this enough, the calendar date is an estimated latest date of delivery.
Your contract/purchase with us is on the basis that this is the latest date by which you are prepared to accept delivery. We are working effectively to better this estimate, we are working very, very hard to deliver your gifts, but we must be cautious considering the uncertainty of the current climate and our own physical capabilities.
Please, please, please do not order if you want an exact date, we can only give approximate indications. For additional guidance/T&C on this please click here.
NEXT UPDATE will be in approximately 1 weeks time 28th May, 2020.
Update 14th May 2020
Update 7th May 2020
Our 7 days weekly schedule is continuing for the month of May. We are still in National Lockdown until 18th May and it is important that we do what is asked of us with regards social distancing.
We are still operating with Directors and core Operational Staff and are able to maintain safe social distances between us through Warehouse and Office Zoning.
We started today training existing staff in Operations in preparation for the lifting of lockdown.
All orders received up until 5pm Sunday 3rd May will have shipped this week on a next day delivery service where such a service exists.
All orders received from 5pm on Sunday 3rd May up until 5pm Wednesday, 6th May will be shipping on Monday 11th May.
The exceptions to this rule are Gift Baskets sent for International Mothers Day, which will ship Today 7th May and Friday 8th May.
-All orders from 5pm Wednesday 6th May until Sunday 3pm on 10th May will ship next Wednesday 13th May.
-Orders from Sunday evening of the 10th May until approximately Wednesday evening of the 13th May will ship the following Monday, 18th May.
As you can see we are still working between 5-7 in arrears over the course of the weekend but midweek dispatches are down to less than 1 week and as quick as 3-4 days to process. We have reduced dispatch times, but we are getting busier.
We cannot stress this enough, the calendar date is an estimated latest date of delivery.
It currently shows 20th May as estimated date of delivery as we do not want to disappoint.
Please, please, please do not order if you want an exact date, we can only approximate. For additional guidance/T&C on this please click here.
All deliveries are usually with 1-2 days, but can be delayed if Medical freight takes priority.
NEXT UPDATE will be in approximately 1 weeks time 13/14th May, 2020
Update 29 April 2020
Update 22 April 2020.
We have taken the extraordinary measure of suspending orders on our website from 11am on Saturday 28th March. We are not closing and the facility will be manned by one of us, it is a temporary suspension of dispatches only.
We expect you have more important things to worry about, than reading an update from our little family run Gift Basket company, but we wanted to let you know, to explain why, and our plans to get back to work - serving you.
The reason for this suspension are 4 fold.
It's a time intensive business at the best of times. And with just us 3 Siblings, and 2 staff members we simply cannot process your orders quickly enough in a safe manner. We have a standby group if anything happens to us, and we of course have staff furloughed to return when things outside are safer. But, for now, we have to rotate warehouse and office space to keep us all individually isolated. We have adapted very well and our facility is manned 7 days a week from sunrise to long after sunset. Alas in spite of thousands of square feet of warehouse, and the ability to zone it off quite effectively, we effectively march at the speed of the office’s ability to process.
All of us will have our own tales to tell of Covid 19’s impact based on our location and time. We believe that at this moment in time in our location, we help the most by stopping movement totally for a 3 week period with only emergency or essential exceptions. Whilst we are not on the list of businesses, which must stop trading, we believe we serve society better by ceasing dispatches for a temporary period.
3. INCREASING DEMAND
We have been ahead of the curve for the past month putting measures in place to protect and serve our staff and customers.
Weekend of March 7th - Surfaces and Hygiene targeted
March 9th - Vulnerable staff sent home and told to isolate
March 14th - Moved to a 7 day week, 15 hour day to exceed social distancing guidelines
This is our 2nd week of limited dispatch days, and whilst we have managed it, we’re really riding our luck. So over this weekend and up until Tuesday we know we can ship all orders going at the pace we are working.
We need the time to prepare to use what small resources we have to organise to help others locally, or target aid for particularly badly affected urban areas. We’re thinking about what comes next.
We don’t know in what format or guise we will be returning to in 3 weeks time, which we fear may be overly optimistic. For comparison sake, Wuhan is only just beginning to return from lockdown after more than 2 months. Perhaps we will be needed to support the Retail Food Supply Chain in processing and dispatch. Perhaps we will serve as one of the many small local/regional hubs which collectively will take up some of the slack from the supermarkets. Perhaps we’ll pack for the supermarkets. We’re just not sure yet. But we think in 3 weeks we can be part of the solution and not the problem because we’re low intensive, careful and are following a plan.
We meant what we said in our recent “Mother's Day” email. You, our customers are local to us. We are acutely aware that there are many amongst you who have elderly or vulnerable relatives isolating in Ireland & the UK.
During this period where we cannot dispatch, please rest assured that we will monitor all orders and prioritise and process orders received from our current customers. This allows us to distribute what stock we have, without being overwhelmed in 3 weeks time. Orders placed will be executed as quickly as we can manage it regardless of date specified on shipping calendar.
Please look out for an email from us detailing the code words to use to avail of priority orders.
All that remains is for us to thank you very much for your past custom and support. We know that this is probably the beginning of the end for our little business. It has been such an privilege to have had a ringside seat into the messages of love, support and friendship that humans can create socially with one another. From celebrating birth, to mourning death and every conceivable gift occasion in between, no matter the distance that separates us.
We wish you safe passage over the coming month, and what lies beyond.
Take care, Andrea, Lynne and Neil.